Refund policy
dylanwayne strives to ensure complete satisfaction with every purchase
If you are unsatisfied with your purchase, we're here to help.
Return Conditions:
Items must be returned in original condition, unworn, unwashed, and with tags attached.
Returns must be initiated within 14 days of the delivery date.
Proof of purchase is required for all returns.
Return Process:
1. Contact us at sincerely.dwco@gmail.com
2. Provide your order number and details of the item(s) you wish to return.
3. Our customer service team will provide a return authorization and further instructions.
4. Expect to receive a shipping label from our team to cover shipping costs
5. Pack the item(s) securely in the original packaging or a suitable alternative.
6. Ship the item(s) back to us
Exchange Conditions:
Exchanges are subject to availability. If the desired item is unavailable, a refund will be issued with our refund policy.
The item(s) being exchanged must meet the same conditions outlined in our return policy.
Items of exchange can only be of the same garment
Exchange requests must be initiated within 14 days of delivery.
Exchange Process:
Follow the return process outlined above for the item(s) you wish to exchange.
Once your return is received and inspected, we will process a refund for the returned item(s) in accordance with our refund policy.
Place a new order for the desired item(s) on our website
If you need assistance placing your exchange order, please contact us.
Refund Method:
Once the returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. we will work with you to resolve the issue promptly.
Contact Information:
Email: sincerely.dwco@gmail.com
By purchasing from dylanwayne, you agree to abide by the terms of this return and exchange policy. We reserve the right to amend this policy without prior notice.
Thank you for choosing dylanwayne. We appreciate your business and look forward to serving you again.